How to Handle Difficult Situations as a Dog Field Host

Most bookings are completely smooth. But occasionally things go wrong — and how you handle it defines your reputation far more than the incident itself.

Negative Reviews

Respond promptly, calmly, and professionally. Acknowledge the experience, explain what you've done or will do differently, and keep it brief. A well-handled negative review often builds more trust than a string of positives.

No-Shows and Late Cancellations

Have a clear cancellation policy and stick to it consistently. Recommended: full refund 48+ hours in advance, 50% refund 24–48 hours, no refund under 24 hours. Being consistent matters more than the specific terms.

Damage to Your Field

• Document immediately with photos and timestamps
• Contact the customer calmly and factually
• Refer to your booking terms if needed
• Keep records of all communication

A Dog Injures Itself on Your Field

• Respond with genuine concern
• Inspect the area mentioned for any hazard immediately
• Contact your public liability insurer to inform them
• Fix any hazard before the next booking

A Dog Escapes During a Session

• Take it extremely seriously
• Inspect your fence immediately for the cause
• Do not take further bookings until the issue is fixed
• Contact your insurer and SnoopPaws support

⚠️ Please Note: For legal, insurance, or dispute advice specific to your situation, always consult appropriate professionals. Contact SnoopPaws at snooppaws.com/help for platform-specific issues.

Need support as a host? Visit our help centre or join SnoopPaws today.