Terms & Conditions

SnoopPaws (“we”, “us”, “our”) operates the SnoopPaws platform at snooppaws.com. We provide an online booking system that connects dog owners (“Guests”) with owners and managers of dog fields, parks, and outdoor spaces (“Hosts”).

SnoopPaws is a technology platform only. We do not own, operate, manage, or inspect any of the locations listed. We are not a party to any agreement between a Guest and a Host. By using SnoopPaws, you agree to these terms.

SnoopPaws provides the following services:

• A platform for Hosts to list their locations
• A search and discovery tool for Guests
• An online booking system, with tools for Guests to pay Hosts directly via the Host's own connected Stripe or PayPal account
• Communication tools between Guests and Hosts

We do not provide, manage, or guarantee:

• The quality, safety, suitability, or condition of any listed location
• The accuracy of any listing information provided by a Host
• That a Host will honour a booking
• Any aspect of the experience between Guest and Host

To the fullest extent permitted by law:

• SnoopPaws is not liable for any loss of revenue, loss of bookings, loss of profit, or any financial loss suffered by a Host or Guest arising from use of the platform, including platform downtime, technical errors, payment failures, or changes to the platform.
• SnoopPaws is not liable for any injury, death, damage to property, or loss suffered by any person or animal at or in connection with a listed location.
• SnoopPaws is not liable for any indirect, consequential, special, or incidental loss arising from your use of our platform.
• Hosts are solely responsible for ensuring their location is safe, legally compliant, and appropriately insured. We strongly recommend all Hosts hold valid public liability insurance.
• Where our liability cannot be excluded by law, it is limited to the total fees paid by you to SnoopPaws in the 3 months preceding the claim.

Guests pay Hosts directly, via the Host's own connected Stripe or PayPal account. When a Guest books:

• The Guest pays exactly the Host's stated session price — SnoopPaws adds nothing on top
• Payment is made directly into the Host's own Stripe or PayPal account, using credentials the Host provides and controls
• SnoopPaws is not a party to this payment, does not process, hold, or have custody of any Guest funds at any point, and has no ability to access or redirect them

SnoopPaws does not vet, endorse, or guarantee any Host's chosen payment processor. Hosts are solely responsible for maintaining a valid, compliant connection to their own Stripe or PayPal account, and for any fees, terms, or conditions imposed by that processor.

SnoopPaws is not responsible for delays, failures, holds, or disputes relating to a Host's own Stripe or PayPal account, or for any banking delays outside our control. Because SnoopPaws never holds Guest funds, SnoopPaws has no ability to independently issue a refund — any refund can only be actioned by the Host through their own connected payment account.

Chargebacks and payment disputes between a Guest and a Host are between the Guest, the Host, and the Host's payment processor. SnoopPaws has no control over and accepts no liability for chargebacks, disputes, or any fees a processor levies in connection with them.

Hosts pay SnoopPaws a recurring subscription fee for use of the platform. This is separate from, and unrelated to, Guest payments — SnoopPaws bills Hosts directly and is never involved in the Guest-to-Host payment described in Section 4.

• New Hosts receive a 3-month free trial starting from their account creation date. No card is required to sign up or during the trial.
• After the trial, a payment method is required to continue. Billing then starts automatically at the subscription price for the Host's country/currency.
• Current subscription pricing by country/currency is published in-app and may be updated by SnoopPaws from time to time — pricing is intentionally not restated here to avoid this document going out of date. Price changes apply going forward and do not retroactively charge for past periods.
• Hosts may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for a period already billed.
• If a Host's trial ends or a subscription payment fails and is not resolved, SnoopPaws may restrict certain host-side functionality (such as accepting new bookings) until a valid payment method is added. A Host's existing listing, URL, and data are not deleted or altered as a result.

Cancellation and refund policies for bookings are set by individual Hosts and displayed on their listings. Because Guest payments go directly to the Host's own connected account, any refund is issued by the Host through that account — SnoopPaws has no independent ability to process a booking refund and is not obligated to do so on a Host's behalf. Any dispute about a booking refund is between the Guest and the Host.

SnoopPaws plays a limited role in any dispute arising from a Guest-Host payment made through this platform: we may facilitate communication between the parties, but we are not a party to the underlying payment, do not adjudicate payment disputes, and do not guarantee any particular outcome. Disputes over a booking, a refund, or a payment are between the Guest and the Host, and, where relevant, the Host's payment processor (Stripe or PayPal) under that processor's own dispute-resolution process.

By listing on SnoopPaws, Hosts agree that:

• They have the right to offer the listed location for bookings
• All listing information is accurate and not misleading
• The location complies with all applicable laws and regulations
• They hold appropriate insurance for their activity
• They accept full responsibility for the safety and condition of their location
• Any income earned is declared appropriately for tax purposes

By booking on SnoopPaws, Guests agree that:

• They are fully responsible for their dogs and their behaviour
• They will follow the location owner's rules
• They will arrive and leave at the booked times
• They will not use the location for any unlawful purpose
• Any damage caused during their visit is their responsibility

You must be 18 or over to create an account. You are responsible for keeping your login details secure. SnoopPaws reserves the right to suspend or terminate any account that breaches these terms or our Code of Conduct.

All content on SnoopPaws (excluding user-generated content) is owned by SnoopPaws. You may not copy, reproduce, or redistribute our content without permission. By uploading photos or content to SnoopPaws, you grant us a licence to display that content on the platform.

We may update these terms from time to time. Continued use of SnoopPaws after changes are posted means you accept the updated terms. We'll notify users of significant changes by email where possible.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email us at hello@snooppaws.com.